English Ketroute Framework Call Reporting Call(s) Request Chat Critical Deligate An effective online call management solution allows you to store and manage your call list in a secure, central location. List calls List all calls Post your comment Download Attachment Transfering call... Search Call By Reference Reference Number is invalid or does not exist. Post Comment / Feedback / Follow-up Report a call When reporting call, make sure that the category you are reporting to is relevant to the problem. Always supply more details about the problem. Update call details Delete call Delete call forever Restore deleted call Download call list New Support Group Download All Selected User Manage user's support level. e.g. Line Manager, Supervisor, Support User etc Reported By Anonymous Sorry! we were unable to load call for viewing. There have been an error downloading call attchments. Please try again. Export call Export call to csv, xml, pdf for printing. Import call Import call from you outlook, groupwise and other crm to ths app. Status Priority Mode Reference Number Subject / Problem Reported By Reported Date Assigned To Last Modified By Contact Name Assigned Entity Legal Name No calls by division Category Category Reported By Firstname Surname Division / Location Division / Location Email Telephone Contact Mobile Category Due Date Description Comments and Collaboration No Comments Submited Via Call Details View Graph View statistical graph for calls View acknowledged and unacknowledged calls Last Updated Level not selected Category not selected Questions And Answers Pending Assigned Assign Opened Re-opened Re-opened a call Completed Escalated Delegated Delegated to: Closed Resolved Not resolved Acknowledged Unassigned Transferred Archived Comment All Re-open Complete Delegate Escalate Call escalated to level [level] Close Resolve Not-resolve Acknowledged Un-Assigned Transferred Re-assigned Re-assigned to Re-assign Archived Close Report Comment Un-Assign Re-open Assign call Pending Assigned Re-assigned Assigned Opened Re-opened Completed Completed Escalated Escalated Delegated Delegated Closed Closed Resolved Resolved Not-resolved Not-resolved Acknowledged Acknowledged Unassigned Transferred Transferred Archived Archived via Website via Email via Fax via Web Service via Telephone via Post My calls Read more Sorry! you are not permited to close call: [reference] . This call is not yet assigned to anyone. Sorry, no call listed. Call has been reported and the relevant people has been notified.<br>For reference purposes, please use: [reference_number] as your call reference. Total Comments Total Attachments Attachment Attachments Name Size Date Critical: Immediate attention High: Same day attention Medium: Within one working day Important: important but not urgent: 48 hours Very low: Done by outsource company: 2 weeks Low: important but not urgent: 48 hours Comments / Messages Expand All Closed calls by user Calls By Dept Calls By Category Call Rating Call Rating New Category Transfered call to: Completed a call to another category Closed a call to another category Re-open Call Complete Call Delegate Call Close Call Resolve Call Not-resolve Call Acknowledge Call Unassigned Call Transfer Call Fragment Call Fragment Call successfully fragmented Call fragmented Call fragmented from: Archived Call Close Call Report Call Comment Call Escalate Call Re-assign Call Support users Support levels Current support level You cannot close this call. You cannot complete this call. You cannot re-assign this call. You cannot deligate this call. You cannot transfer this call. You cannot resolve this call. You cannot change this call to un-resolved. You cannot re-open this call. You cannot escalate this call. You cannot fragment this call. Please select at least two categories to fragment the call to. You cannot escalate this call beyond level 4. Relevant support staff unavailable. Calls by status Generate report Department(s) Reference Number Reported Date Reported By Assigned To Modified Date This call has been acknowledged To be attended on/at [time] Reported date Specific dates Last year This year Last month This month Last 7 days This week Yesterday Today From date To date Call attend time Set attend time for a call Time Attend time has been set Department is not selected No calls by category User is not selected Status is not selected Troubleshooting Tips Status is not selected Support user name Added by Added date Choose user Update support user Level Support user item(s) Support level Closed calls by user details Calls by department details Calls by category details Update support user details Support users details Calls by status details Calls By Status Calls By Reference Calls By Priority Calls By Transport Calls by Day Sort Oldest Newest Calls Report Reported by Me Assigned to Me Un-acknowledged Acknowledged Calls by Acknowledgement User "[name]" has been deleted from a group. Calls by Division Calls by Division Contact Email Email Fax Telephone Post Web Service Website Calls by Sorry! there are no closed calls by selected user. No record(s) found User added to a group successfully Comment feedback Comment too long Commented on a call A call has been acknowledged Support level not selected Sorry, [user] has already been added to [category] as [level]. via Email via Fax via Telephone via Post via Web Service via Website Please supply a comment/feedback Please select a user No calls by status Delete Support User No support users listed/added Track Call by Reference Track Call Status Call Transport <p>Enter your <strong>Call Reference Number</strong> in the textbox bellow and click on Continue button to check your Call status.</p> Are you sure you want to continue this search for Call by Reference Number? Support Call Details Are you sure you want to submit the call? Add Support Category Add Support Category Call Statistics Reports - By Category This report shows a break down of call recieved by the service desk, grouping them by the category under which they are reported. Call Statistics Reports - By Division This report shows a break down of call recieved by the service desk, grouping them by the division at which they are reported. Call Reports - By acknowledgement This report shows a detailed list of calls recieved by the service desk, sorting them by the acknowledgement status. Opened Calls Pending Calls Total Calls Sub Total Payment Issues Requests Registration Issues Network Issues Power Issues SMS Issues Virus attack Lost files Intranet Issues Software Issues Reconcilation Issues Internet Issues Email Issues Hardware Issues Login Issues Headquarters Makindye Nakawa Rubaga Kawempe Central Call auto assigned by system Call auto assigned by system to